Legal

End User License Agreement

Last updated: July 27, 2026 | Maintained by Cannect

This page is maintained by Cannect to answer common legal questions about the Cannect platform. It is a living document and will be updated as Cannect's legal entity and practices are finalized. If you need a signed agreement or custom terms, contact admin@cannect.io.

1. Acceptance of terms

By accessing or using the Cannect platform (the "Service"), you agree to be bound by this End User License Agreement ("Agreement"). If you do not agree to all of these terms, you may not use the Service. This Agreement is between you and Cannect, the operator of Cannect.

The Service includes both business tools for licensed cannabis brands, retailers, and their authorized representatives, and a public consumer-facing directory called Cannections (cannections.cannect.io) that shows cannabis pop-ups, events, and deals. Cannections is for age-verified adults only; the business tools are for authorized representatives of licensed cannabis businesses.

2. Eligibility and age requirement

You must be at least 21 years old to use any part of the Service. To use the business tools, you must also be authorized to act on behalf of a licensed cannabis business or permitted brand. You represent that all information you provide during registration is accurate and that you will keep it current.

Cannections is age-gated at entry. The age gate is a technical control to help prevent underage access, but it is not a substitute for parental or institutional oversight. If you are under 21, do not use Cannections or any other part of the Service.

3. License to use

Subject to your compliance with this Agreement, Cannect grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your subscription or trial.

You may not modify, reverse-engineer, decompile, scrape, or create derivative works of the Service unless expressly permitted in writing.

4. Accounts and security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify Cannect immediately of any unauthorized use. Multi-person accounts may be configured by administrators within your organization.

5. Acceptable use and compliance

You agree to use the Service only in compliance with all applicable laws, regulations, and the policies of your cannabis licensing authority. You may not use the Service to:

  • Divert cannabis products to unlicensed or unauthorized parties;
  • Upload false, misleading, or fraudulent sales or inventory data;
  • Harass, spam, or send unlawful communications to other users;
  • Violate any third-party rights, including intellectual property;
  • Introduce malware, bots, or other harmful code.

6. Your data and content

You retain ownership of the data, logos, and content you upload ("Customer Data"). You grant Cannect a limited license to host, process, and display Customer Data solely to operate the Service for you. You are solely responsible for ensuring Customer Data complies with applicable law.

7. Fees and payment

Subscription fees are set forth in your order form, invoice, or the pricing page. Unless otherwise stated, fees are billed in advance and are non-refundable. Cannect may change published pricing for new subscriptions with notice; existing subscription terms remain fixed until renewal.

7a. Subscription agreement (version 2026-09-01)

1. The agreement. This Subscription Agreement is between Cannect and the licensed cannabis business named on your Cannect account ("you"). By checking the acceptance box you agree to it in full, and you confirm you are authorized to bind that business.

2. Subscription and access. Cannect grants you a non-exclusive, non-transferable, revocable right to access the Cannect platform for the brand named on your account, for the term and at the rate shown on your plan screen. Access is per brand workspace; additional brands or legal entities require their own subscription.

3. Price and billing period. The price shown on your plan screen is the price Cannect has agreed with you and is the amount that will be invoiced. Monthly plans renew every month; annual plans renew every twelve months. Monthly plans are anchored to the billing day agreed with your Cannect account manager.

4. Invoicing and payment. Cannect issues each period's charge as an invoice through QuickBooks Online (Intuit) to the billing email on your account. Invoices include a secure online payment link and are due within seven (7) days of issue. You authorize Cannect to issue these recurring invoices, including any additional user seats beyond those included in your plan, each billing period until you cancel.

5. Additional users. Your plan includes a set number of user logins. Every active login beyond that count is billed at the per-user rate shown on your plan and is added to the same invoice. Seat counts are recalculated at each renewal, so adding or removing team members changes your next invoice, not the current one.

6. Price changes. Cannect will not change your agreed rate without at least thirty (30) days' written notice to the email on your account. If you do not accept a price change you may cancel before the effective date; continued use after that date is acceptance of the new rate.

7. Taxes. All amounts are in US dollars and are exclusive of sales, use, VAT, GST and similar taxes. Where Cannect is required to collect tax, it is added to your invoice.

8. Cancellation and refunds. You may cancel at any time from Billing. Cancellation takes effect at the end of the current billing period and your workspace stays available until then. Fees already paid are non-refundable except where required by law. Cannect may suspend access for invoices that remain unpaid after their due date.

9. Payment data. Cannect does not receive, process, or store your card or bank account number. Payments are handled entirely by Intuit through QuickBooks Online; Cannect stores only a customer reference, invoice records, and whether each invoice is outstanding or paid.

10. Your data. You retain ownership of the data you upload. Cannect processes it solely to provide the service and to produce your reporting, and you grant Cannect permission to display your brand name, logo, and published activations to retailers and consumers within the platform.

11. Licensing and compliance. You confirm you hold every cannabis license required in each state where you operate, that those licenses are current, and that all activations you schedule comply with applicable state and local regulations, including product, sampling, and advertising rules. Cannect is a coordination and reporting tool and is not responsible for your regulatory compliance.

12. Acceptable use. You will not resell, sublicense, reverse engineer, or scrape the platform, share logins between people, or use the platform to transmit unlawful, misleading, or infringing content. Cannect may suspend an account that puts the platform or other customers at risk.

13. Availability and liability. Cannect aims for continuous availability but does not warrant uninterrupted or error-free service. To the maximum extent permitted by law, Cannect's total liability for any claim is limited to the fees you paid in the twelve months preceding the claim, and Cannect is not liable for indirect, incidental, or consequential damages, including lost profits or lost sales.

14. Changes to these terms. These terms are versioned. Material changes take effect on notice, and Cannect may require you to accept the updated version before your next renewal. The full terms and privacy policy are always available at /terms and /privacy.

15. Governing law. This agreement is governed by the laws of the State of New Jersey, excluding its conflict-of-law rules, and the parties submit to the exclusive jurisdiction of the state and federal courts located there.

8. Term and termination

This Agreement begins when you first use the Service and continues until terminated. Either party may terminate a subscription at the end of the then-current term. Cannect may suspend or terminate access immediately for material breach, illegal activity, or threat to the platform's integrity.

Upon termination, Cannect will make your data available for export for a reasonable period, then delete it in accordance with the Privacy Policy.

9. Disclaimers

The Service is provided on an "as is" and "as available" basis. Cannect does not warrant that the Service will be uninterrupted, error-free, or that any sales, ROI, or revenue outcomes will result from use of the platform. Cannabis brands and retailers are independently responsible for compliance with their licensing obligations.

10. Limitation of liability

To the fullest extent permitted by law, Cannect's total liability for any claims arising out of or relating to this Agreement will not exceed the amount you paid to Cannect for the Service in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Cannect, its affiliates, and their respective officers, employees, and agents from any claims arising from your use of the Service, your Customer Data, or your violation of this Agreement or applicable law.

12. Governing law and dispute resolution

This Agreement is governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws principles. Any dispute will be resolved through binding arbitration in Delaware, except that either party may seek injunctive relief in court for misuse of intellectual property.

13. Changes to this agreement

Cannect may update this Agreement from time to time. We will notify users of material changes by email or in-app notice. Continued use of the Service after changes become effective constitutes acceptance of the revised Agreement.

14. Contact

For legal questions, contact admin@cannect.io.

Questions about this document? Email admin@cannect.io. These pages are editable and will be updated as Cannect's legal entity and practices are finalized.